Where is Pandja based?
Pandja is a German-Maltese company with head office in Malta, in the center of the Mediterranean Sea.
From where do you ship your goods?
We have warehouse facilities near Hamburg, Germany, and in Malta. We will always use the fastest and most cost-effective solution for our customers.
Can I pick up goods?
Yes you can. We will provide full details upon request.
How do you ship your products, and who is the carrier?
It depends on the ordered quantity and where you are. For deliveries in most countries inside the EEC (European Economic Community), small quantities will be shipped by global logistics giant GLS. Our products come in defined sales boxes, we donot ship in bulk. Full pallet size orders and more will be shipped on pallets.
If you are located outside the EEC, we will use other means of transport and, unless agreed otherwise, choose freight forwarders at our discretion.
Can I order goods to be delivered to the building site?
Yes you can if your project is in an EEC country. If your order will be shipped as parcel, you will be able to track your shipment online by use of the internet portal of the carrier. You will have to supply a valid mobile phone number so that the carrier may contact you prior to delivery.
How long will it take until I get the products I ordered?
The shipping time will depend on destination. For example, for parcel shipments within the EEC you may expect a shipping time of approximately 2-5 days. You will be able to track your consignment by use of the internet portal of the carrier.
For all other means of transport we will communicate the approximate shipping time with you.
What are your payment terms?
Goods have to be paid by advance wire transfer in full.
We will be soon offering even more convenient payment methods - PayPal and Credit/Debit card. Please check our website and the GTCs frequently as they will be amended accordingly.
I am located in the EEC. Is there sales tax (VAT) on my invoice?
If you have obtained a valid VAT registration number, any intra community supply is VAT exempt. Goods delivered in Malta and Germany are subject to VAT.
Under which standards are your products designed and manufactured?
All our goods are designed according to DIN EN 1991-1 Eurocode 1. They are manufactured in an ISO 9001:2000 certified factory which mainly produces high quality automotive components.
Comprehensive quality control during manufacturing, machining and assembly guarantees the product will be delivered to you as offered.
Your products seem to be very sturdy. What is the reason behind it?
Our aim was to design products which can be used universally in almost all regions of the world. To withstand high external forces that sturdyness is a requirement.
Your products are interesting, but I have ideas how they could be modified or entirely re-designed in order to suit my requirements. What may you offer?
We believe that a support structure is primarily designed and built to last with no maintenance required. Our products are doing their job well.
But we are very keen to get constructive input how we can improve our products. Please share your experience and ideas with us.
If you feel the need to have your own design, please ask us and we will be happy to cooperate with you in designing and manufacturing upon your specifications.
I am interested in your LEG design however I build my systems with a lower/higher module inclination angle. Are you able to offer your products with different inclination angles?
We will consider to add LEG products with lower angles, such as 10 or 15°, depending on volume requirements. Inclination angles higher than 20° have to be discussed and analysed but will be limited due to production constraints.
Scope of Delivery
You apparently donot offer fasteners and clamps. Why?
We focus on fully compatible products that can be used with a large variety of clamps and all standard fasteners in the market.
Every project has it´s own requirements and every installer has his own likes and/or stocks of components. Feel free to use our universal products in conjunction with fasteners and clamps as preferred or requested.
I cannot find an offer for mounting rails on your website. Dont you offer them?
No we donot. We designed our products as a sort of „Open Source“ to assure intercompatibility. Our products have standard M8 / M10 holes or slots in order to be used with all standard solutions in the market. All products we offer fit on standard pallets for optimized logistics.
However, if you are unable to source rails locally and if you meet some minimum quantity requirements, we will be able to identify suppliers, and to arrange shipments accordingly.
Do you have sales representatives in each country?
No. We entirely focus on offering good, rigid products at very competitive prices. You may call it a „No Frills“ approach – we invest in our products, not in expensive sales force.
However, we are happy indeed to meet our partners upon agreement.
Else, you are very welcome to approach us by phone or email with any questions you may have.
Do you provide certificates?
All solutions we offer are thoroughly designed and certified according to DIN EN 1991-1 Eurocode 1 standards.
If you need a verifiable structural analysis for your entire project, we may supply this to you at a charge.
We donot provide MCS certificates as our products are designed for flat roofs and for pitched roofs with a tilt of up to 15°. Contact us If you plan to use our products on pitched roofs (>15°).
What are the warranty terms, and where can I find them?
All our products come with a limited warranty of 20 years. Please read our warranty terms carefully. They are part of our General Terms and Conditions of Sale which can be found in the download menu.